FAQ

Whether it’s standardized products or personalized customization solutions, Binzhou HiKitchen has won the trust and acclaim of customers with its outstanding quality and stable performance. The company has established a comprehensive quality inspection system. Every step, from raw material procurement to product delivery, is strictly controlled to ensure that every product meets high - quality standards.

Q What competitive advantages do you have compared to other wholesalers?

A We’ve established a comprehensive production line and developed a diverse product portfolio. Our professional design team is dedicated to tailoring exclusive solutions to meet your customized requirements. With 15 years of sales experience, we can offer professional sales advice on product styles and procurement ratios, helping you quickly gain a foothold in the local market. To create a fair market environment and ensure reasonable pricing, we select only one distributor per region. Before placing an order, please communicate with us to confirm whether there’s an existing distributor in your area.
Q Can I request samples before placing a formal bulk order?

A We can provide samples. However, a reasonable sample fee will be charged to cover operational costs.
Q What’s the minimum order quantity (MOQ) for your products?

A The MOQ varies depending on whether the products are of standard or customized sizes.

Q Do you accept ODM/OEM customization requests?

A Absolutely! We fully support various customization requirements, including trademarks, dimensions, and packaging.
Q What after - sales services do you provide?

A We’ve equipped an after - sales team that responds around the clock, 7 days a week, 24 hours a day. We also offer free spare parts worth 1% of the goods’ value. For urgent needs of overseas customers, we support air - shipping spare parts.
Q I have warehouses in both Guangzhou and Yiwu. Can you ship goods to my warehouses?

A Certainly! We support shipping to warehouses within China. However, to prevent potential logistics damage during transportation, additional wooden packaging frames are required. The specific cost will be calculated based on the order quantity. Considering transportation costs and convenience, we recommend shipping from Qingdao Port.

FAQ

Q What competitive advantages do you have compared to other wholesalers?

Q Can I request samples before placing a formal bulk order?

Q What’s the minimum order quantity (MOQ) for your products?

Q Do you accept ODM/OEM customization requests?

Q What after - sales services do you provide?

Q I have warehouses in both Guangzhou and Yiwu. Can you ship goods to my warehouses?

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